At Grower2Grower.com, we aim to provide a seamless shopping experience for both vendors and customers. Our Refunds and Returns Policy is designed to protect all parties involved while ensuring transparency and fairness.

We strive to provide complete transparency in every listing. We believe you should get what you ordered!

Its always a good idea to take a picture of any damage as soon as it is noticed.

1. Eligibility for Refunds

You may request a refund within 1 business day of receiving your order. Refunds are available for products that:

Are damaged upon arrival.
Do not match the description provided by the vendor.
Have defects or quality issues as determined by our review team.

Products that are eligible for refund must be returned in their original condition and packaging. Items that are damaged after delivery, or due to misuse, are not eligible for a refund.

Please make sure to work with your vendor if you have any issues prior to submitting a refund/return request.

2. Refund Request Process

To request a refund, follow these steps:

If approved, refunds will be issued via the original payment method. Please allow 5–10 business days for the refund to process depending on your financial institution.

Submit a refund request via our website’s support page within 1 business day of delivery. Include your order number, photos of the product, and a detailed description of the issue.

Once submitted, our G2G team will review your request within 3 business days. If additional information is required, you will be contacted directly.

3. Vendor Responsibilities

Vendors are required to ensure that all products listed on Grower2Grower.com meet quality standards and comply with the product descriptions. Vendors are responsible for shipping products in a timely and accurate manner.
If a refund is granted due to vendor error (e.g., incorrect item shipped, damaged goods), vendors may be subject to a partial or full return of funds to the customer.

4. Non-Refundable Items

Certain products may not be eligible for returns or refunds, including but not limited to:

Products marked as final sale or non-returnable.
Custom-made or personalized items.
Products damaged after delivery due to improper care or use by the customer.

For a full list of non-refundable items, please refer to the vendor’s individual return policy on the product listing.

5. Shipping Costs

In most cases, shipping fees are non-refundable unless the return is due to vendor error. Customers will be responsible for covering the cost of return shipping unless otherwise stated.

6. Dispute Resolution

If there is a dispute regarding a refund or return, our Grower2Grower.com support team will mediate the process between the customer and vendor. Both parties are required to provide necessary documentation or evidence (e.g., photos of the damaged product). G2G’s decision in such matters is final.

7. Changes to Policy

Grower2Grower.com Marketplace reserves the right to modify this Refunds & Returns Policy at any time. Any changes will be communicated through our platform, and continued use of our services constitutes acceptance of the updated policy.